Last Updated 16 October 2026 

1.1 The following terms and conditions (membership terms and conditions) apply to Rugby Australia Limited’s (Rugby AU, we, us, our) Wallabies First memberships: Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams In Gold Supporter and Wallabies First Teams In Gold Junior Supporter, and may be updated from time to time by Rugby AU. The date these membership terms and conditions were last updated will be set out above. Unless otherwise agreed by you, the membership terms and conditions that were in place at the time you or the original purchaser purchased any Memberships will apply to those Memberships. 

1.2 In these membership terms and conditions, defined terms have the meaning given to them throughout the terms and conditions and/or as follows.  

(a) Account refers to the account tied to your Membership and/or otherwise created by you to purchase a Membership or access a Membership Benefit and/or Offer. 

(b) Member and/or you/your refers to a holder of a Membership for Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams In Gold Supporter and/or Wallabies First Teams In Gold Junior Supporter (as applicable).  

(c) Membership refers to a Member’s relevant membership type (e.g. Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams In Gold Supporter or Wallabies First Teams In Gold Junior Supporter). 

(d) Membership Benefits refers to the intrinsic rights and benefits attached to a Membership in accordance with these membership terms and conditions.  

(e) Membership Pack refers to the physical pack of merchandise supplied to a Member as part of their Membership. 

(f) Offers refers to benefits, experiences, privileges or similar that may be offered to you to purchase and/or otherwise access or register for when you hold a Membership. Offers are separate to the Membership Benefits and the Membership Pack. 

(g) Rugby Xplorer (RX) refers to Rugby Xplorer US LLC. 

(h) Platform refers to Rugby Xplorer’s platform, through which the Member purchases and manages the Membership.  

(i) Platform Terms means the terms and conditions of your access to, and use of, the Platform which operate between you and Rugby Xplorer. 

(j) Wallabies First Advantage refers to Rugby AU’s Wallabies First Advantage membership program. 

(k) Wallabies First Teams in Gold Supporter refers to Rugby AU’s Wallabies First Teams in Gold Supporter membership program. 

(l) Wallabies First Advantage Plus refers to Rugby AU’s Wallabies First Advantage Plus membership program. 

(m) Wallabies First Teams In Gold Junior Supporter refers to Rugby AU’s Wallabies First Teams In Gold Junior Supporter Membership. 

(n) Wallabies Test Match refers to any international rugby union test match played by the Australian men’s national rugby union team (the Wallabies).  

1.3 If there is any inconsistency between information in any membership application form and these membership terms and conditions, these membership terms and conditions will prevail.  

2.1 To purchase a Membership, you will be required to create an Account. 

2.2 When you create an Account, you will be required to accept these membership terms and conditions and other relevant terms or policies made available at the point of creation (e.g. the Platform Terms and/or relevant privacy policies).  

2.3 These membership terms and conditions govern your Membership, the operation of Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams In Gold Supporter and Wallabies First Teams In Gold Junior Supporter, Membership Benefits, the Membership Pack and Offers and operate between you and Rugby AU.  

2.4 The Platform Terms govern your access to, and use of, the Platform, including for the purchase of membership and those terms operate between you and Rugby Xplorer. 

2.5 In addition to these membership terms and conditions and the Platform Terms, there are other rules and regulations referred to throughout these terms that you must also comply with to the extent they apply to you. 

3.1 Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams in Gold Supporter and Wallabies First Teams in Gold Junior Supporter make up a membership program that provides Wallabies fans with the opportunity to access, register for and/or purchase a variety of experiences, privileges, benefits, or similar. 

3.2 A Membership comes with Membership Benefits (that will be detailed on the Platform and viewable prior to purchase). Once you have a Membership, you will have access to the Membership Benefits which will appear in your Account as and when they are available and will be redeemable in accordance with their description in your Account. 

3.3 It is important to note that different membership types include different Membership Benefits and Offers. Not all Membership Benefits or Offers are, or will be, available in all membership types. It is your responsibility to review and understand the inclusions in your preferred membership type prior to purchasing a Membership. 

3.4 Unless stated otherwise in the relevant description, a Membership does not provide entry to any venues and/or tickets to any matches (e.g. Wallabies Test Matches or Wallaroos matches) and separate tickets are required to be purchased. 

4.1 Membership Pack inclusions are as outlined on the Wallabies’ membership webpage (https://membership.wallabies.rugby/) at time of purchase. 

4.2 All 2027 Membership Packs will be posted through Australia Post. The 2027 Membership pricing includes an amount for the cost of the Membership Packs. 

4.3 Membership Packs will be sent in full to the postal address listed in the Account. Deliveries cannot be split to different recipients. 

4.4 Members are responsible for ensuring that the registered postal address listed in their Account is correct. If a Member’s postal address is updated after purchasing a Membership but before delivery of a Membership Pack, Rugby AU cannot guarantee that the Membership Pack will be delivered to the Member’s updated postal address. Should any Membership Packs or merchandise be delivered to the Member’s prior address and subsequently be sent back to Rugby AU as return to sender, the Member will be responsible for the cost of Rugby AU re-posting the Membership Pack or merchandise to the Member’s updated postal address.  

4.5 If a Membership Pack is sent to an incorrect address or the Member’s prior address (other than due to Rugby AU’s error) and is unable to be recovered, the Member is responsible for the cost of any replacement Membership Pack as follows: 

(a) replacement Membership Pack: $30 per pack. 

(b) postage fee: $14.95 per delivery. 

5.1 Wallabies First Advantage, Wallabies First Advantage Plus, and Wallabies First Teams In Gold Supporter: Persons (being companies and individuals of any age who are residents anywhere in the world) may purchase a Membership and be Members.  

5.2 Wallabies First Teams In Gold Junior Supporter: Persons (being companies and individuals under the age of 18 as at 1 January 2027, who are residents anywhere in the world) may purchase a Membership and be Members. 

5.3 A person may purchase or hold a maximum of ten (10) Memberships in total. If we reasonably determine you have purchased or hold more than ten (10) Memberships (including by using false or misleading details to enable you to purchase more than ten (10) Memberships in total), we reserve the right to cancel all Memberships we reasonably determine are linked to you (and not just those in excess of such limit). 

5.4 Notwithstanding the above, Rugby AU reserves the right, in its sole discretion, to offer more than ten (10) Memberships, or to re-offer Memberships which have expired or been cancelled or surrendered.  

5.5 Rugby AU may refuse the purchase of a Membership to, or cancel Membership of, any person in its sole discretion.  

6.1 Wallabies First Advantage, Wallabies First Advantage Plus, Wallabies First Teams In Gold Supporter and Wallabies First Teams In Gold Junior Supporter commence when you purchase a Membership and will continue until 30 September 2027. 

7.1 Unless expressly stated otherwise, prices to purchase a Membership as set out on the Platform are: 

(a) in Australian Dollars; 

(b) inclusive of any applicable taxes, including GST; and 

(c)subject to policies attached to such pricing and are subject to change without notice in our discretion. 

Membership Benefits and Offers generally 

8.1 Once you have purchased a Membership, the Membership will appear in your Account, allowing you to access the relevant Membership Benefits and/or Offers (as applicable) as and when they become available. 

8.2 The Membership Benefits and/or Offers will be fulfilled by Rugby AU and/or its third party representatives. You may be required to follow further directions from Rugby AU and/or such third party representatives in respect of certain Membership Benefits and Offers.  

8.3 Membership Benefits and/or Offers may only be able to be exercised in specific periods, which will be communicated with the relevant Membership Benefit and/or Offer (e.g. time-limited presale periods for Wallabies Test Matches). You are responsible for exercising, and/or accepting, the Membership Benefits and/or participating in the Offer within the specified period, and Rugby AU is not responsible, or liable to you, should you fail to do so. 

8.4 Membership Benefits and/or Offers may be subject to event or game schedules (including those set by Rugby governing bodies), and therefore may be substituted, rescheduled, or cancelled, subject to clause 14. In such instances, you will be notified via your Account and via email. In respect of Membership Benefits and/or Offers that are not events or games and are delivered by third parties, to the extent any such Membership Benefit or Offer cannot be delivered or provided, we will offer you an alternative right or benefit of equal or greater value (in Rugby AU’s reasonable discretion).  

Offers 

8.5 The ability to purchase, and/or register for, Offers (where applicable), and therefore access all available Offers for your membership type, is not guaranteed and Offers are subject to availability and membership type. Offers may only be available on particular days and there may be limited places available for certain Offers, so we encourage you to purchase, and/or register for, Offers as soon as they are made available.  

8.6 The details, location, times, and capacity are different for each Offer, and therefore each Offer has different characteristics in terms of quantity, price and redemption processes. These will be communicated to Account holders prior to purchase or registration.  

8.7 Unless otherwise set out in the description of that Offer, once you have accessed or redeemed an Offer, your right to access that Offer ceases.  

9.1 To the extent that a Membership Benefit and/or Offer relates to priority access or presale rights in respect of a Wallabies Test Match, or any other relevant match (as applicable), then such access is subject to time constraints, availability, ticket purchase limitations and/or other conditions, which will be communicated at the time of availability of the relevant Membership Benefit or Offer.  

9.2 Unless otherwise specified or communicated at the time of availability of the relevant Membership Benefit or Offer, the ticketing benefits given to Members do not extend to Wallabies Test Matches played outside of Australia or as part of a Rugby World Cup or other matches or tournaments not controlled by Rugby AU.  

9.3 Rugby AU may impose additional rules and regulations in relation to use of Member and/or guest tickets (see Clause 10 below).  

10.1 Membership Benefits and/or Offers are not transferable and are subject to the remainder of this clause. 

10.2 To purchase a Membership for someone else, the Account should be created in their name and/or the intended recipient’s name added to additional Memberships on the Account.  

10.3 Rugby AU is not obliged to recognise (whether or not it has notice of the interest or rights concerned) any equitable, contingent, partial or future interest in a Membership. Rugby AU may treat the person shown in its records as the Member as the absolute beneficial owner of the rights conferred by Membership.  

11.1 By signing up as a Member you consent to receiving electronic communication from Rugby AU. This communication may include but is not limited to information about your Membership, team news, upcoming events, game day information, ticketing offers, and partner offers. You can change your communications preferences at any time through the unsubscribe link located on electronic communications where applicable. Rugby AU is not responsible for missed communications in the event a member has unsubscribed or changed their email address.  

11.2 Rugby AU will send information relating to Accounts (e.g. payment authorisations, invoices, changes in password or payment method, confirmation messages, notices) in electronic form only, i.e. via email to the email address registered in the Account. 

11.3 It is the Member’s responsibility to ensure all contact details are correct and current. Rugby AU holds no responsibility for a Member’s failure to update or provide their personal details which results in not receiving communication from Rugby AU. Members can update personal details within their Account. 

12.1 Without limiting clause 2, the organisations in control of venues used for Wallabies Test Matches or any other relevant matches, as well as Rugby AU, have the right to impose on Members rules and regulations concerning, among other things:  

(a) behaviour and conduct at the venue;  

(b) standards of dress at the venue;  

(c) restrictions on activities at the venue (such as smoking and consumption of alcohol);  

(d) Members and their guests producing identification at matches;  

(e) purchase of tickets to matches;  

(f) use of Member and/or guest tickets; and  

(g) transfer of Membership.  

12.2 Members must comply with all rules and regulations imposed.  

12.3 It is an essential condition of these terms that the Member and/or any person purchasing or utilising tickets accessed via the Member’s ticket-related Membership Benefits (if applicable) complies at all times with Rugby AU’s ticketing conditions. Such conditions will be notified to the Member and/or purchaser at the time of purchasing tickets. Where a Member is not the end-user of the tickets accessed via the Member’s ticket-related Membership Benefits, it is the responsibility of the Member to ensure the end user is aware of, accepts and complies with Rugby AU’s ticketing conditions.  

12.4 Any cancellation, postponement or crowd reductions impacting a Wallabies Test Match or other relevant match for which a Member has purchased tickets will be subject to the relevant ticket terms and conditions.  

13.1 Rugby AU may cancel a Membership without refund (to the extent permitted by law) if the Member breaches these membership terms and conditions or any other rules and regulations imposed on Members.  

13.2 Subject to any applicable laws, Memberships and Offers are not cancellable or refundable for any reason. A Member surrendering or purporting to cancel their Membership will not be entitled to a refund except as required by law or at the absolute discretion of Rugby AU.  

14.1 Rugby AU will provide a refund or replacement where required to do so by law. 

14.2 Subject always to clause 13.2, where you contact Rugby AU regarding a refund or replacement, Rugby AU reserves the right to request reasonable evidence from you of, or in relation to, the subject of your refund request. Providing such evidence does not limit Rugby AU's discretion to refuse the refund request. 

15.1 You hereby consent to Rugby AU collecting, using, disclosing and holding any personal information you provide to Rugby AU or Rugby Xplorer (including through the Platform) in connection with your Membership (or application for Membership) in accordance with these terms and conditions, Rugby AU’s Privacy Policy and applicable laws and regulations. If you disclose or provide Rugby AU or Rugby Xplorer with any personal information of any third party individual in connection with your Membership (or an application for Membership), you also warrant that you have obtained the express consent of such individual to disclose or provide such information.  

15.2 Rugby AU respects the privacy of the individuals on whom Rugby AU collects, uses, discloses and holds personal information. Rugby AU has a Privacy Policy that is based on the Australian Privacy Principles under the Privacy Act 1988 (Cth).  

15.3 Rugby AU uses the information it collects to administer the game of Rugby Union in Australia, to provide Rugby activities and Rugby-related services, to register, select and insure participants, and to assess the level of interest in the sport.  

15.4 Rugby AU also uses your information to provide information, materials and promotions relating to Rugby AU and to Rugby Union which Rugby AU considers may interest you. Rugby AU may disclose your personal information to Rugby Xplorer for the purposes of administering your Membership. Where you consent, we may also disclose that information to our affiliates (to enable them to provide Rugby activities and Rugby-related services, and administer the sport in their area), to our sponsors (to enable them to provide information, materials and promotional opportunities) and to certain other third parties.  

15.5 In some circumstances, you may be entitled to gain access to the information Rugby AU holds about you. If you wish to do so, please contact Rugby AU in writing at the address below:  

'The Privacy Officer Rugby Australia 

PO Box 800 

Surry Hills NSW 2010 Australia  

Phone: (02) 8005 5555 

Fax: (02) 8005 5685 

Email: privacy@rugby.com.au  

15.6 For a full copy of the Rugby AU Privacy Policy, please visit australia.rugby/privacy.  

16.1 Membership does not provide or grant you or any third-party any rights to or in the intellectual property or other rights of Rugby AU. 

17.1 All warranties, conditions and representations about Membership, Membership Benefits, Offers and any related goods and services are excluded except to the minimum extent required by law (including the Australian Consumer Law). 

17.2 Except as otherwise specified, Rugby AU is not responsible for any travel and/or accommodation to or from any matches, or food, beverage or entertainment, or any other cost or expense relating to the activation of, taking up or enjoyment of any Membership, Membership Benefit, Offer or any related goods or services. 

18.1 Any failure by Rugby AU at any time to enforce these membership terms and conditions or any rights under them will not be a waiver of such rights or affect the validity of the membership terms and conditions. 

18.2 If any provision of these membership terms and conditions is held by a court to be illegal, invalid or unenforceable under the applicable law, that term or provision will be severed from these membership terms and conditions and the remaining terms and conditions will be unaffected.  

18.3 These membership terms and conditions are governed by, and construed in accordance with, the laws of New South Wales, Australia and the courts of New South Wales, Australia will have exclusive jurisdiction over any dispute arising out of these membership terms and conditions. 

Phone – 1300 730 870 

Email – memberships@rugby.com.au 

Mail – PO Box 800, Surry Hills NSW 2010 Australia