How do I log in to my Wallabies First Member Portal?
If you have an existing account in Rugby Xplorer, you can use the same email address and password to sign in.
If you are new to Rugby Xplorer, you will need to create an account.
How do I reset my password?
After clicking Join Now, click 'Forgot Password' on the log in screen. You will be sent an email with a link reset your password.
What is the Wallabies First Membership Program?
The Wallabies First Membership program is the official membership of the national Wallabies Rugby team. This membership is designed to provide unique benefits and experiences to supporters of the Wallabies. This program is tailored to enhance the engagement with rugby fans while offering a range of exciting perks, including the ability to secure the best seats in the house for Wallabies Home Matches.
Is my Wallabies First Plus Membership still available?
Yes, only current Wallabies First Plus members can renew this membership, it is not available for new purchases.
How do I purchase a Wallabies First Membership for friends and family?
You can purchase any Wallabies First Membership for yourself, as well as additional memberships for your friends and family. Simply add the name and details to additional memberships during the purchase process. To purchase a separate membership for someone, the account will need to be created in their name.
Do Wallabies First members get access to 2027 Rugby World Cup tickets?
The 2027 Rugby World Cup is managed by World Rugby. Wallabies First members do not have access to 2027 RWC tickets via their membership.
Do I get access to Level 4 seating at Accor Stadium if I am a Wallabies First Advantage Plus Member?
There is no home game scheduled for Accor Stadium in 2027.
What is included in my membership pack in 2027?
Advantage and Advantage Plus members will receive a 2027 Cap, Scarf and Bumper Sticker.
Teams in Gold Supporter Members will receive a 2027 Cap and Bumper Sticker.
Teams in Gold Supporter Junior Members will receive a 2027 Cap, Pencil Case and Sticker Sheet.
How do I update my personal details?
You can edit your details on the ‘Profile’ page which is accessible via the menu. Login and select My Profile, then click Edit.
Customer Enquiries
All customer enquiries relating to the Wallabies First membership program can be directed to memberships@rugby.com.au or call us on 1300 730 870 or (02) 8005 5555.
Please note, the Wallabies First customer service team operates Monday-Friday, 9am-5pm AEST (excluding public holidays). We will try to respond to your enquiry as soon as possible.
How will Rugby Australia communicate important information to Wallabies First members regarding benefits?
When necessary, Rugby Australia will communicate via email (and sometimes SMS) to provide Wallabies First members with the relevant information required to redeem benefits. Otherwise, important information will be available on this platform in the FAQs section.
When will my membership pack arrive?
2027 Membership packs are expected to commence delivery in early April. Keep an eye out on your email for dispatch information.
Where can I find my redemption code?
Members will receive their redemption code to access member tickets via email.
Why am I limited to 2 tickets?
Members are limited to 2 tickets per membership. If you require additional tickets, additional memberships can be purchased to access additional tickets.
When do I need to purchase members tickets by?
Members will have the opportunity to purchase tickets in Platinum category for the below games and will need to purchase by the date specified below.
Game: Wallabies vs New Zealand, 25 April. Purchase by: 14 December 2026
Game: Wallabies vs Argentina, 10 July. Purchase by: 10 June 2027
Game: Wallabies vs Argentina, 17 July. Purchase by: 17 June 2027
Game: Wallabies vs New Zealand, 31 July. Purchase by: 30 June 2027
Game: Wallabies vs Ireland, 18 September. Purchase by: 18 August 2027
I need accessibility support for one of the benefits, who can I talk to about this?
If you have any accessibility queries, please reach out to our customer service team for assistance.
All customer enquiries relating to the Wallabies First membership program can be directed to memberships@rugby.com.au or call us on 1300 730 870 or (02) 8005 5555.
Please note, the Wallabies First customer service team operates Monday-Friday, 9am-5pm AEST (excluding public holidays). We will try to respond to your enquiry as soon as possible.
What are Wallabies First Membership Offers?
As a Wallabies First Member, you will have exclusive access to a variety of unique offers, including experiences and events, that are especially tailored to the Wallabies First membership program. These offers may encompass both complimentary and paid opportunities.
Members will be notified via email when an offer is available to redeem or purchase.
When are 2027 Member events taking place and how can I book my place?
Member events and experiences will be made available throughout the 2027 season.
Members will be notified via email once an event or experience is available to be booked.
I’m receiving ‘invalid phone number’ error
If you have ticked the box “This membership is for myself”, untick this box, edit phone number if needed, then click next.
If the phone number has any spaces or +61, remove the spaces and replace +61 with 0
If the phone number is correct, untick the box “This membership is for myself” and click next
Not receiving our emails?
Occasionally, our emails can appear in your junk, spam, promotions or other email folders.
If you still cannot find our emails, please contact the Customer Service Team and they can look into this further for you.