Rugby Admin

Sent to Rugby Xplorer admins on Wednesday 29 November 2023.

Referee payments are now available through Rugby Xplorer.

• Individual referees can add their chosen payment choice (donate back to their referee association or receive payments for their refereeing) in their Rugby portal. If they choose to receive payments, they will need to add in their account details and complete the KYC (Know Your Customer) process.
  • Referees can follow the steps in the ‘Referee Account Details’ help article to update their account details.
  • Note, if a referee has not chosen their payment choice and added their bank account details into their Rugby Portal, no referee for their matches can be paid.
• Referees can set a travel distance limit for their appointments in their Rugby Portal. Please note, if referees add a travel distance limit and the venue of the appointment is outside of this limit the referee will not appear for appointments (unless ‘include all referees’ is ticked).
  • Appointment board admins can also update travel distance limits for their referees.
  • ‘Referee Travel Distance Limit’ help article explains in more detail.

• Competition managers can set payment fees for each referee role, in each competition. Rugby event organisers can choose if their payments are per match or per day. We recommend competition managers and referee associations discuss these fees prior to payments being entered into Rugby Xplorer.
  • More information on setting up referee payments in competitions can be found in the ‘Competition Payment Tab’ help article.
• There is a new ‘Referee Payments’ page detailing all referee appointment invoices available to all entities. All appointments will be summarised on the Referee Payment screen every Wednesday morning.
  • Referee clubs will see all invoices related to competitions and matches their appointment boards have been assigned.
  • Competition owners and clubs will only see invoices they are responsible for payment. For a referee payment to be processed the following is required:
• Referee(s) have accepted their appointments.
  • Referees have added their account details into their Rugby Xplorer Portal.
  • Payment entity has added an entity card into Rugby Xplorer.
  • Referee club has added their account details into Rugby Xplorer admin portal.
  • Match has been marked as ‘result’ and/or ‘forfeit’.
• For more information on Referee Payments please see the ‘Referee Payments’ help article.

• Certificate of Currency button has been replaced with mailto: Gallagher Sport Team (sport@ajg.com.au) in your ‘My Entity’ page.

• The Referee Fixture and Appointments Report has been updated to include match statuses, relating to referee payments for specific matches.
• The Squad List Report now includes team officials and all registered participants’ roles.

• We have updated our Rugby Match Day app videos.
  • Entering Squad List.
  • Selecting Team List video.
  • Live Scoring.

• Rugby Xplorer admin server has been upgraded allowing more security enhancements.

• Thank you to everyone who submitted a development requirement. Your submissions are being collated and will be discussed with the Rugby Admin Advisory Committee in December. If they are agreed, they will be prioritised and scheduled for development.

• Don’t forget! Season rollover is happening on Monday 18 December. Rugby Xplorer will be down during this time.
• Clubs can begin to open 2024 season registrations from Tuesday 19 December.
• IMPORTANT: if you are a rugby event organiser and your event will run over the season rollover please notify the Rugby AU customer service team before Friday 1 December 2023.

• Referee payment reports.
• Season rollover.

• Self-help guides available here.
• Participants and Fan help videos available here. 
• Rugby Match Day app videos available here. 
• Rugby Xplorer help website.
• Club admin pack available here. 

Check out the new Rugby Xplorer help website, which includes hundreds of articles on all Rugby Xplorer topics. 

You can also send an email to runningrugby@rugby.com.au or call our customer service team on 02 8005 5600. Please note, our team are working Monday-Friday 9am-5pm and Saturday 9am-2pm (Sydney time). Saturday 9 December 2023 will be our last Saturday for the year. They will respond to you as soon as possible. 

Customer service will be on Christmas holidays from Thursday 21 December 2023 and returning Monday 8 January 2024. Saturday's will recommence in February 2024.