Manager, Ticketing (Australian Rugby Union)

The Australian Rugby Union, the national body of rugby in Australia and home to the Qantas Wallabies is seeking applications for the role of Manager, Ticketing.

This role has a strong focus on managing relationships with key Rugby stakeholders and the successful applicant will possess excellent organisational skills and have a highly developed attention to detail. They will be responsible for implementing a ticketing program to ensure the effective delivery and management of all ticketing requirements for Wallabies Test matches and International Rugby Sevens. 

The role is responsible for:

  • Implementing the Ticketing program to facilitate the delivery of key strategic business objectives
  • Achieve and maintain productive, progressive and harmonious relationships with key stakeholders both internal and external
  • Implementing new programs and initiatives to increase ticketing revenue
  • Preparing ticket pricing and scaling for numerous venues
  • Liaise with venues and ticketing agents in regards to stadium maps, on sale dates, public sales, ticket marketing, seat allocation, box office staffing and any event changes or updates throughout the season
  • Manage the implementation of the ticketing program for Wallabies Test matches, Spring Tour, Rugby World Cup, International Rugby Sevens and other Wallabies events from time to time
  • Assist the Program Manager, Memberships in the effective delivery of the Waratahs and Rebels ticketing programs
  • Managing box office running on game day and special functions as required
  • Ensuring enquiries from internal and external stakeholders are answered within an acceptable timeframe
  • Developing seating maps, writing copy for ticketing order forms and relevant website content
  • Coordinating and distributing all in-house tickets for stakeholders according to contractual obligations &  ticket processing as required

Required Skills

  • Commercially aware individual with a demonstrated ability to maintain relationships with a diverse group of internal and external stakeholders – ticketing agencies, venues, state unions, operations, media, sponsors, marketing and suppliers
  • Demonstrable success in ticketing management and operations for a sporting organisation
  • Attention to detail and excellent organisational skills
  • Degree qualified
  • Relevant industry experience (+5 yrs)
  • Experience with ticketing systems (Ticketek, Ticketmaster)
  • Proficiency in computer based tools
  • Previous experience with the Memberlink program  well regarded

To apply please send your CV and a cover letter supporting your application to 
To discuss the role in more detail please contact Rachel Buckling, Manager – Human Resources on 02 80055528. 

Applications close Monday 20th October 2014.


Insights Analyst

Australian Rugby Union is the governing body of rugby union in Australia and are looking for a strong astute Insights Analyst. With renewed focus on expanding participation into new and diverse markets and grow the Rugby code.  The key focus of this role will be to drive compelling, innovative and actionable data insights from the Salesforce CRM platform, which can be translated into strategic actions across all levels of the business from Wallabies to grassroots.
The Insights Analyst, who will report directly to the Head of CRM, will:


  • Provide accurate and timely analytical support to the Marketing Team and Senior Management on an ongoing basis to provide actionable consumer, competitor and brand insights from data captured within the recently implemented CRM.
  • Analyse projects from start to finish including setting up project scope, data manipulation, interpreting results and producing the presentation of the final results. 
  • Conduct sales forecasting and weekly tracking analysis to provide recommendations on ways to increase revenue and achieve business results.
  • Conduct analysis and provide recommendations on ways of improving the effectiveness and efficiency of marketing activities including eDM and SMS performance and digital content engagement to identify ways to target new and existing customers.
  • Manage and maintain data integrity held within the CRM.

Responsibilities include:

  • Minimum 2 years analytical experience
  • Salesforce CRM experience - preferred but not essential
  • Intermediate/Advanced Microsoft Excel and Microsoft Powerpoint skills.
  • Strong time management and a demonstrated ability to deliver to tight deadlines.
  • Attention to detail, which is essential.
  • The ability to combine and analyse a variety of data from different sources to deliver clear fact based selling stories to cross functional teams, to meet core business data and analysis needs.
  • High level communication skills, both oral and written and excellent presentation skills.
  • High level numeracy.
  • The ability to develop strong internal and external relationships.
  • The ability to take initiative and work independently without being asked specifically for things. 
  • The ability to feel comfortable with challenging status quo.

To apply please send your CV and cover letter supporting your application to Rachel Buckling at Alternatively, you can call on +61 2 80055528 for a confidential discussion.

Applications close Monday 27th October 2014