Jobs at ARU

Program Manager, Memberships (Australian Rugby Union)

The Australian Rugby Union, the national body of rugby in Australia and home to the Qantas Wallabies, in conjunction with the Waratahs and Melbourne Rebels Super Rugby teams (Waratahs and Rebels) is seeking applications for the newly created role of Program Manager, Memberships (Shared Services).

This role has a strong focus on customer service delivery and the successful applicant will provide best practice & specialist knowledge to strengthen our position in the market. They will oversee & develop programs to achieve strong and profitable ticket membership operations for the Waratahs and Rebels.  

The role is responsible for:
•    Implementing the Membership programs to facilitate the delivery of key strategic business objectives
•    Working with the Manager, Memberships to achieve and maintain productive, progressive and harmonious relationships with key stakeholders
•    Delivering the Membership operations program activities for the Waratahs and Rebels to profitably strengthen direct relationships with customers with an emphasis on retention
•    Optimising, researching & implementing a range of membership acquisition, retention/renewal and revenue strategies
•    Manage all elements of the Memberlink system as it relates to the membership programs for the Waratahs and Rebels
•    Implementing new programs and initiatives to increase member base and ticketing revenue, while  managing and monitoring budget by tracking expenditures & control costs
•    Preparing pricing, packaging  membership collateral (as per contractual requirements)
•    Managing member events at game day and special functions as required
•    Answering enquiries regarding ticketing and memberships
•    Writing copy for eNewsletter and membership correspondence as required
•    Outbound/follow-up communication with members
•    Processing member tickets, hospitality bookings & other ticket processing as required
•    Distributing annual membership packs and ticket orders


Required Skills
•    Commercially aware individual with a demonstrated ability to maintain relationships with a diverse group of stakeholders – marketing, venue & ticketing operators, state unions, suppliers
•    Good negotiation skills. Ability to resolve sensitive issues internally and externally at all levels including management – can plan and conduct negotiations reaching agreements and commitments
•    Customer focus and strong planning and organising skills
•    Degree qualified or relevant industry experience (+3 yrs) with demonstrable success in membership program management within sports or member based organisation
•    Proficiency in computer based tools
•    Previous experience with the Memberlink program well regarded


To apply please send your CV and cover letter supporting your application to Rachel Buckling at Rachel.Buckling@rugby.com.au. Alternatively, you can call on +61 2 80055528 for a confidential discussion.

Applications close Friday 19th September 2014 

Manager, Ticketing (Australian Rugby Union)

The Australian Rugby Union, the national body of rugby in Australia and home to the Qantas Wallabies is seeking applications for the role of Manager, Ticketing.

This role has a strong focus on managing relationships with key Rugby stakeholders and the successful applicant will possess excellent organisational skills and have a highly developed attention to detail. They will be responsible for implementing a ticketing program to ensure the effective delivery and management of all ticketing requirements for Wallabies Test matches and International Rugby Sevens.  

The role is responsible for:
•    Implementing the Ticketing program to facilitate the delivery of key strategic business objectives
•    Achieve and maintain productive, progressive and harmonious relationships with key stakeholders both internal and external
•    Implementing new programs and initiatives to increase ticketing revenue
•    Preparing ticket pricing and scaling for numerous venues
•    Liaise with venues and ticketing agents in regards to stadium maps, on sale dates, public sales, ticket marketing, seat allocation, box office staffing and any event changes or updates throughout the season
•    Manage the implementation of the ticketing program for Wallabies Test matches, Spring Tour, Rugby World Cup, International Rugby Sevens and other Wallabies events from time to time
•    Assist the Program Manager, Memberships in the effective delivery of the Waratahs and Rebels ticketing programs
•    Managing box office running on game day and special functions as required
•    Ensuring enquiries from internal and external stakeholders are answered within an acceptable timeframe
•    Developing seating maps, writing copy for ticketing order forms and relevant website content
•    Coordinating and distributing all in-house tickets for stakeholders according to contractual obligations &  ticket processing as required


Required Skills
•    Commercially aware individual with a demonstrated ability to maintain relationships with a diverse group of internal and external stakeholders – ticketing agencies, venues, state unions, operations, media, sponsors, marketing and suppliers
•    Demonstrable success in ticketing management and operations for a sporting organisation
•    Attention to detail and excellent organisational skills
•    Degree qualified
•    Relevant industry experience (+5 yrs)
•    Experience with ticketing systems (Ticketek, Ticketmaster)
•    Proficiency in computer based tools
•    Previous experience with the Memberlink program  well regarded

To apply please send your CV and a cover letter supporting your application to Rachel.Buckling@rugby.com.au  

To discuss the role in more detail please contact Rachel Buckling, Manager – Human Resources on 02 80055528.
 
Applications close Wednesday 24 September 2014.